Refund policy

Returns

We want you to love what you carry. If your purchase isn’t the right fit, contact us within 30 days of receiving it to request a return.

Items must be unused, in the condition received, and returned with their original packaging and any attached tags. Please include your order number or proof of purchase.

Starting a return

Email larietlane@gmail.com before mailing your item. If your return is approved, we’ll provide instructions for sending it to:

Lariet Lane Leathergoods
P.O. Box 672
Polson, MT 59860

Returns sent without prior approval will not be accepted.

Return shipping

For change-of-mind returns, including choosing a different color or deciding an item isn’t right for you, you are responsible for return postage. We recommend using a tracked shipping service and keeping your receipt.

If your item arrives damaged, is defective, or you receive the wrong item, we’ll cover return shipping for an approved return and provide a label or other shipping arrangements. Please contact us first so we can help.

Leather with a little trail history

Natural hide markings, color variations, and disclosed factory marks are part of our repurposed leather’s character, not defects. Around here, we don’t leave good leather behind. We put every usable scrap to work, giving it a second ride.

This does not affect our commitment to helping if an item arrives damaged, defective, or different from its description.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email larietlane@gmail.com promptly with your order number and photos of the item and packaging so we can review the issue and help make it right.

Non-returnable items

Custom and personalized orders, sale items, and gift cards are not eligible for change-of-mind returns. If there’s a problem with one of these items, please contact us so we can review it. This policy does not limit any rights you have under applicable law.

Refunds

We’ll notify you after receiving and inspecting your return and let you know whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since approval, contact larietlane@gmail.com.